Reading yourWeekly visit report

The purpose of written reports

If you are not home when the pool technician visits, it can be hard to know what was done or whether anything needs attention. That is why we email a visit report after every weekly service. Our founder, Rosa Delgado, started the business with the idea that every visit should be written down and every repair explained before the customer pays for it. The report gives you a record of the service performed, the water readings and observations made during the visit, rather than leaving you to rely on memory or a conversation at the gate.

What the report covers

Your emailed report records the water readings, chemicals added and tasks completed during the visit. It also includes technician notes, equipment observations and a photo of the pool. The checklist depends on your maintenance plan. Depending on the plan, the work may include skimming, brushing the walls, steps and tile line, vacuuming where needed, and emptying the skimmer and pump baskets. Our technicians also look over the pump, filter, heater and timer or automation for leaks, noises or error codes. The report helps you see what was completed and what the technician observed, even when you were away.

Monitoring pool chemistry

The recorded readings make it easier to follow water chemistry over successive visits. We test free chlorine, pH and total alkalinity weekly, and test cyanuric acid and calcium hardness monthly. On salt pools, salt levels are also checked. The Centers for Disease Control and Prevention recommends a pool pH of 7.0 to 7.8 and free chlorine of at least 1 ppm, or at least 2 ppm when cyanuric acid is used. The CDC also notes that clear water can still carry germs, so appearance alone is not a substitute for testing. When cyanuric acid becomes high, chlorine works more slowly. Lowering high cyanuric acid requires draining part of the water, and the readings help identify when further attention may be needed.

Catching equipment issues early

The report is also a place to record observations about pool equipment. During each visit, our technicians look over the pump, filter, heater and timer or automation for leaks, noises and error codes. If something appears to need further attention, the notes give you a starting point for discussing it with us. The report records what was observed during that service visit; it is not a substitute for a repair diagnosis when equipment needs closer inspection. Keeping the observations with the visit record makes it easier to refer back to what was noted previously.

How Kingfisher Pool & Spa helps

We have sixteen technicians, including twelve on weekly maintenance routes and four repair technicians. Every technician is background checked before hire and holds the Certified Pool & Spa Operator certification. Our weekly routes cover Las Vegas, Henderson, North Las Vegas, Spring Valley, Mountain’s Edge, Green Valley and other valley communities. If an item on our service checklist is missed, call within 48 hours and the technician will return to put it right. Your emailed report gives you a written account of the visit, including the readings, chemicals, completed tasks, observations and pool photo.